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Choose an article below:
 Does FXDD offer currency exchange?
Does FXDD offer online reporting to clients?
Do you have a Toll Free Number to call during the day?
Does FXDD charge commission on trades?
Are the spreads, rollover rates, charts and feeds the same for a mini and a standard account?
Do you have Lot Allocation or Percentage allocation models of Trading?
Does FXDD offer prices on futures, stocks or options?
Do you offer micro lot trading?
Do you offer 400:1 leverage on any account?
How can a client inquire about the Introducing Broker program at FXDD?
Do you offer managed accounts?
What is the Currenex platform?
Do you have a dealing desk?
How do I contact Customer Support/Service?
Is it possible to have my funds kept in a segregated account?
Do you offer webinars and other education services?
How many platforms do you offer?
Can you recommend a good trader to manage an account?
How is FXDD regulated?
Q: Does FXDD offer currency exchange
(e.g., for travel purposes)?
A: We do not deal in physical delivery
of cash. The retail forex market is only suited for
speculation and hedging of currency risk.
Q: Does FXDD offer online reporting to clients?
A: Yes, we do. Access to all customer trading records is available online via the reporting functionalities of the trading platforms or our online report viewer option for managed clients. If you have any questions we would be glad to invite you to one of our educational webinars.
Q: Do you have a Toll Free Number to call during the day?
A: Yes, you can use 1 (866) 367-3933 [1-866 FOR FXDD]. This number is available from USA and Canada. For international callers we have local numbers in several big cities around the world including Shanghai and Moscow. Customer service and support is available 24 hours from 5 pm EST on Sunday to 4 pm ET on Friday. You can also e-mail sales@fxdd.com with an inquiry, your phone number and the most appropriate time to call and a representative will return your call.
Q: Does FXDD charge commission on trades?
A: No. FXDD will not charge commissions on trades made by self-directed clients on either the FXDD trader or MetaTrader platforms. FXDD is a commission free broker and earns its income from the spread. If a client signs up for an account that is being managed by a trader or Introducing Broker (IB) however, the IB or money manger may charge a commission. Our clients have to specifically acknowledge that they are aware of the commission or percentage of profits being earned by the IB or the money manager. The necessary acknowledgement is our Commission Acknowledgement form, which may be reviewed here: http://www.fxdd.com/forex-trading-accounts/all-account-forms.html
Q: Are the spreads, rollover rates,
charts and feeds the same for a mini and a standard
account?
A: Yes, FXDD offers the same superior
execution, rollover rates, charts, and spreads for a
mini and standard account.
Q: Do you have Lot Allocation or Percentage allocation models of Trading?
A: Yes. FXDD offers both Lot Allocation and Percent Allocation facilities available to money managers. For specific terms and conditions please send a request to sales@fxdd.com describing your specific needs and a representative will contact you.
Q: Does FXDD offer prices on futures, stocks or options?
A: At this time FXDD provides live spot FX prices for 20 currency pairs. Look for us in the near future to offer certain precious metals like Gold and Silver as well as other currency pairs.
Q: Do you offer micro lot trading?
A: Yes, if your account equity is less than $5,000.00 USD, you can have a micro account on Metatrader 4.0. You would be able to trade in 1,000 base currency units (or dollar) increments on the MetaTrader 4.0 platform.
Q: Do you offer 400:1 leverage on any account?
A: The maximum leverage FXDD offers at present is 200:1. Certain terms and conditions apply. If you require different leverage please send us an e-mail to sales@fxdd.com describing your requirements in detail. Your requirements will be promptly reviewed and a representative will contact you with our response.
Q: How can a client inquire about the Introducing Broker program at FXDD?
A: Simply email sales@fxdd.com or complete our standard IB questionnaire: (Click here). If you provide your name and phone number in an email, we should be able to get back to you in 24 hours. If you complete the questionnaire, email it to sales@fxdd.com or fax to 212-937-3845.
Q: Do you offer managed accounts?
A: FXDD does not directly manage clients’ accounts. However, we have relationships with multiple money managers who do manage client’s funds. We provide the client whose account is managed with tools to allow them to view their account in real time, and even create printable reports for their records. We also have a unique product called FXDD Auto through which a customer can select from more than 60 trading signal providers and create a portfolio that will be trade automatically. The possibility for diversification, advanced money management and freedom of choice make this a preferred product for those interested in managed accounts. For more information you can visit www.fxddauto.com . We also offer money managers special tools that permit them to trade multiple accounts a the same time.
Q: What is the Currenex platform?
A: Currenex offers Executable Streaming Prices (ESP™), Request For Streams (RFS), Benchmark Trading, and Algorithmic Trading with fully integrated Straight Through Processing (STP), making Currenex one of the deepest liquidity pools in the spot foreign exchange. market FXDD offers the Currenex platform under the trade name “Power Trader Platform.” We offer our clients true inter bank rates with no dealing desk interference. This platform permits clients to use FXDD liquidity with five of the world’s major market makers. We offer 50 to 1 leverage on accounts up to 500,000 and a volume based commission is charged per trade.
Q: Do you have a dealing desk?
A: Yes. The function of a “dealing desk” is the subject of much speculation in the Forex business these days. Some firms promote the fact of “no dealing desk.” In all cases of retail trading, the pricing customer sees is the pricing the customer receives. Dealers, such as FXDD, receive institutional level liquidity [pricing] from their global banks.The critical factor here is the volatility of the market and the latency of the connection. Our dealing desk’s role is to manage the liquidity streams between us and our market makers and to ensure that the customers always enjoy the most competitive pricing and spreads.
Q: How do I contact Customer Support/Service?
A: Please, contact an FXDD Customer Service Representative via email: sales@fxdd.com or support@fxdd.com. You can also call 212-791-3950 or our Toll Free number at 1-866-367-3933.
Q: Is it possible to have my funds kept in a segregated account?
A: No, this is not possible. Currently US law does not permit Forex funds to be held in segregated accounts regardless of where the funds are held.
Q: Do you offer webinars and other education services?
A: Certainly! Our Webinars include lectures on our platforms, charting packages, FXDD Auto’s capabilities as well as general market education. Please, check the appropriate section of our web site or send an email to sales@fxdd.com and we will let you know when the next available webinar will take place. Also be sure to visit our Learning Center which contains a wealth of knowledge about the forex markets.
Q: How many platforms do you offer?
A: We have 3 retail trading platforms:
 FXDD Trader
MetaTrader 4
MetaTrader 3.86
We have 1 retail automatic signal based trading platform:
FXDDAuto
We also offer separate platform for institutional or high volume traders. For more information on any of these you can check the relevant sections of our web site or you can send your questions to sales@fxdd.com .
Q: Can you recommend a good trader to manage an account?
A: FXDD does not endorse or recommend specific trading advisors or account managers. Check our website for traders with whom some of our clients have relationships and whom we have approved as money managers. Our approval of certain money managers is not an endorsement. We provide trading liquidity for our customers. You are welcome to review the third party signals and the options featured by the FXDD auto platform www.fxddauto.com.
Q: How is FXDD regulated?
A: FXDD began as a subsidiary of Tradition North America within the Tradition Group of companies. (www.tradtiongroup.com). FXDD’s management, operation, compliance, customer relations and its financial policies and procedures were structured to meet the Tradition Group’s oversight and those policies and procedures remain firmly in place. Our managers have deep experience in the foreign exchange markets and we conduct our business as highly qualified professionals. As yet, the OTC spot forex market in the United States is not subject to regulation by the SEC or the CFTC. FXDD is not a member of any private self regulatory organization such as the FINRA or the NFA and is not registered with either the CFTC or the SEC. Congress may, in the future, enact legislation requiring registration with a federal and/or private regulatory agency. As the regulatory environment for spot foreign exchange matures in the United States, FXDD will keep its options open and, if the regulatory environment becomes consistent and well defined, FXDD will register with the designated oversight agencies. Having said that, FXDD manages its business in conformity with well established dealing protocols and the customs and practices of the foreign exchange dealing community. FXDD has thousands of clients who have chosen us as their dealing firm because of the manner in which we conduct our business and because of our historic association with the Tradition Group. We maintain extensive dealing lines with the top global banks and have never had any issues relating to the protection of customer assets or the manner in which we handle our client accounts.
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