Yes. Access to all customer trading records is available online via the reporting functionalities of the trading platforms or our online report viewer option for managed clients. If you have any questions we would be glad to invite you to one of our educational webinars.
Does FXDD have a toll free number to call during the day?
Yes. The USA and Canada toll- free number is: 1 (866) 367-3933 [1-866 FOR FXDD].. We also provide local numbers for several large cities around the world, including Shanghai and Moscow. Customer service and support is available 24-hours a day from 5 pm EDT on Sunday to 4 pm EDT on Friday.
E-mail inquiries are welcome. Please e-mail our Support Department or Sales Department with an inquiry. Include your phone number and the most appropriate time to call and an FXDD representative will get back to you shortly.
Does FXDD charge commission on trades?
No. FXDD will not charge commissions on trades made by self-directed clients on either the FXDD trader or MetaTrader platforms. FXDD is a commission free broker and earns its income from the spread. If a client signs up for an account that is being managed by a trader or Introducing Broker (IB), however, the IB or money manager may charge a commission.
Are the spreads, rollover rates, charts and feeds the same for a mini and a standard account?
Yes. FXDD offers the same superior execution-rollover rates, charts, and spreads for a mini and standard account.
Does FXDD have lot allocation or percentage allocation models of trading?
Yes. FXDD offers both lot allocation and percent allocation facilities available to money managers. For specific terms and conditions send a request our Sales Department detailing specific needs and a representative will be in contact.
Does FXDD offer prices on futures, stocks or options?
At this time FXDD provides live spot FX prices for 20 currency pairs. Check back in the near future for offerings on certain precious metals, such as gold and silver, as well as additional currency pairs.
Does FXDD offer micro lot trading?
Yes. If any account equity is less than $5,000.00 USD, a micro account on MetaTrader 4.0 is appropriate. Trading in 1,000 base currency units (or dollar) increments on the MetaTrader 4.0 platform is the standard.
Does FXDD offer 400:1 leverage on any account?
The maximum leverage FXDD offers is 200:1. Certain terms and conditions apply. If different leveraging is required, please send an email to our Sales Department. Describe the requirements in detail. Requirements will be promptly reviewed and a representative will be in contact with our response.
How can I inquire about the “Introducing Broker” program at FXDD?
Email our Sales Department or complete the standard IB questionnaire: (Click here). Provide contact name and phone number in the email. We will respond within 24 hours. If the questionnaire is completed, email it to our Sales Department, or fax it to 212-937-3845.
Does FXDD offer managed accounts?
FXDD does not directly manage clients’ accounts. We do have relationships with multiple money managers who do manage client funds. We provide the client whose account is managed with tools to allow them to view their account in real time, and even create printable reports for their records. We also have a unique product called FXDD Auto through which a customer can select from more than 60 trading signal providers and create a portfolio that will trade automatically. The possibility for diversification, advanced money management and freedom of choice makes this a preferred product for those interested in managed accounts. For more information visit www.fxddauto.com. FXDD also offers money managers special tools that permit them to trade multiple accounts at the same time.
What is the Currenex platform?
Currenex offers Executable Streaming Prices (ESP™), Request For Streams (RFS), Benchmark Trading, and Algorithmic Trading with fully integrated Straight Through Processing (STP). Currenex is one of the deepest liquidity pools in the spot foreign exchange. Market. FXDD offers the Currenex platform under the trade name “Power Trader Platform.” We offer our clients true inter-bank rates with no dealing desk interference. The Currenex platform permits clients to use FXDD liquidity with five of the world’s major market makers. We offer 50 to 1 leverage on accounts up to 500,000 and a volume based commission is charged per trade.
Do you have a dealing desk?
Yes. The function of a “dealing desk” is the subject of much speculation in the Forex business these days. Some firms promote the fact of “no dealing desk.” In all cases of retail trading, the pricing the customer sees is the pricing the customer receives. Dealers, such as FXDD, receive institutional level liquidity [pricing] from their global banks and then, with the spread widened, stream them out to their customers. Does this mean that customers are guaranteed no slippage on all orders? No. In times of extreme volatility, clients will not always get the price they clicked on. The market is a dynamic event and prices change quickly and latency may affect pricing. The critical factors here are the volatility of the market and the latency of the connection. Our dealing desk’s role is to manage the liquidity streams between us and our market makers and to ensure that the customers always enjoy competitive pricing and spreads.
How do I contact Sales and Customer Support?
Please, contact an FXDD Customer Service Representative email our Sales Department or Support Department anytime. You can also phone us at: +1-212-791-3933 or dial our toll free number at 1-866-367-3933. Or initiate a live chat.
Is it possible to have my funds kept in a segregated account?
No. Currently, US law does not permit forex funds to be held in segregated accounts regardless of where the funds are held.
Does FXDD offer webinars and other education services?
Yes. FXDD Webinars include lectures on our platforms, charting packages, FXDD Auto’s capabilities as well as general market education. Please, check the appropriate section of our website or send an email to our Sales Department. We will be in contact with details regarding the next webinar. Also be sure to visit our Learning Center which contains a wealth of knowledge about the forex markets.
For more information on any of these, check the relevant sections of our website or email our Sales Department.
Can FXDD recommend a good trader to manage an account?
FXDD does not endorse or recommend specific trading advisors or account managers. Check our website for traders with whom some of our clients have relationships and whom we have approved as money managers. Our approval of certain money managers is not an endorsement. We provide trading liquidity for our customers. You are welcome to review the third party signals and the options featured by the FXDD auto platform www.fxddauto.com.
Does FXDD offer online reporting to clients?
